Acolad Releases New AI-Powered Interpreting Solution 

Our latest offering revolutionizes interpreting by combining the irreplaceable nuance of human interpreters with the efficiency and scalability of AI. The new AI-powered services complement our well-established interpreting portfolio, with offering comprehensive solutions for corporate and public sector organizations across various settings, including conferences and events, phone, video and onsite interpretation. 

“Interpreting is one of the language industry’s fastest-growing sectors. Human expertise, technology and AI are increasingly intertwined creating value across organizations” says Giulia Silvestrini, Acolad’s Head of Interpreting Solutions. “As technology and AI continue to drive innovation, the broader adoption of interpreting services fosters multilingual communication. Despite technological advancements, the human element remains irreplaceable in interpreting -  interpreting is not about words; it’s about conveying meaning.”

According to Silvestrini, with a wider range of interpreting solutions coming into play, a "fit-for-purpose" approach is essential to ensure that the ultimate goal of multilingualism is met - enabling mutual understanding, equal engagement and opportunities. 

Our strength lies in its ability to provide end-to-end, tailored, interpreting solutions that address the specific requirements of each situation, from high-profile international conferences to legal depositions or refugee interviews. The continued focus on quality and compliance ensures that interpreting services meet stakeholders’ expectations and the highest standards in data protection, security, and regulatory frameworks.

Human Expertise Meets Technological Innovation

While technology and AI are revolutionizing service delivery, Acolad acknowledges the human element remains irreplaceable in interpreting, with interpreters often navigating complex interactions where nonverbal communication is as important as what is spoken.  

We have worked towards continuously supporting the professional development and qualification of interpreters and translators, through initiatives like the Acolad Academy, based in The Netherlands, and the Interpreting Taskforce, which gives training and work opportunities to refugees turned interpreters.

Nancy Haehnel, General Manager for The Netherlands at Acolad, explains: “Integrating technology and AI allows us to provide more scalable and accessible interpreting solutions, but it’s the human touch that brings cultural context and nuance to every conversation. Our interpreters are not just translating words; they are ensuring seamless communication, even in the most complex and sensitive situations. At Acolad, we’re proud to support and invest in both technological innovation and the continuous development of our interpreters, ensuring they remain at the heart of our services.”   

At the same time we continue to innovate in the interpreting space, we also remain committed to a collaborative approach, working closely with customers, interpreters, and end-users.  Be it human interpretation, AI solutions, or a tailored mix of both, Acolad’s solutions are precisely tailored to align with each organization’s unique goals and requirements.